Support

Common questions

I bought something and didn't receive it.

• Restart the game while signed in. Purchases are confirmed by our servers and are delivered once.
• Still missing? Email us your agent name and the store receipt or order ID. Don't send card details.

Refunds

• App Store purchases: reportaproblem.apple.com.
• Google Play purchases: play.google.com/store/account > Order history.
• Refunded items are removed from your account.

Cancel the Standing Order

• iPhone: Settings > [your name] > Subscriptions.
• Android: Google Play > Payments & subscriptions > Subscriptions.

Pack odds

Every pack shows its odds and guaranteed items before you buy. Store > select a pack > Odds.

Location problems

• Allow location "While using the app".
• Missions need a good GPS signal outdoors.
• The game never uses your location in the background.

Report a player

Use Report on the player's profile. In an emergency, call 999.

Delete my account

See Delete your account.

Privacy

See our Privacy Policy and Terms of Service.

Fulcrum Group Ltd. ICO registration number ZC267475.